As General Manager Home Delivery Customer Experience, Argos, Rajesh is responsible for the customer experience for the home delivery business, including the new Argos flagship market leading and Retail Week award winning same day delivery proposition ‘Fast Track Delivery’.
The above has been internationally recognised and was shortlisted for the ‘Best Cross Channel Consumer Experience’ award at the World Retail Awards held in Dubai earlier this month – joint entry between eBay and Argos
Rajesh is a fully trained and experienced mentor and is actively mentoring colleagues from a BAME background. At Home Retail Group the Senior Manager population has a low representation from BAME groups; Rajesh initiated seeking support to set up a BAME employee forum. This forum is now in the process of being established and is aiming to raise awareness of BAME issues and opportunities within Argos and will consider this from the perspective of all 30,000 Argos colleagues across the country in all locations and roles.